Mastering Etiquette
~ Etiquette Coaching in Switzerland~
Why Etiquette Matters
Modern etiquette is not about rigid rules or perfection. It is about understanding how to adapt to different environments and create positive connections around you.
Whether you are refining your dining etiquette, building social confidence, preparing for professional settings, or nurturing these skills in your child or teenager, each etiquette session is tailored to your individual needs and goals.
Welcome! This is your guide to understanding and applying etiquette in a changing world.
The Art Of Confident Presence
Etiquette is more than knowing what to say, how to behave, or which fork to use. It is the art of moving through the world with confidence, awareness, and consideration.
At Mastering Etiquette, I offer personalised etiquette consultations, private classes, and workshops for children, teens, and adults in Switzerland and online.
From dining and social etiquette to professional presence and cross-cultural awareness, each experience is designed to help you feel confident, composed, and at ease—while developing the social intelligence to navigate different situations with grace.
As a Certified International Etiquette Consultant, formally trained at the International Etiquette & Protocol Academy of London, I bring together professional etiquette and protocol expertise, a Master’s degree in Business Psychology, and over 15 years of experience in international and corporate environments.
My approach is polished yet practical, combining timeless principles with the realities of modern life.
Refine the way you communicate. Elevate the way you present yourself.
Warmly,
Margaret Wiendlocha-Lautliev
Test your knowledge of modern etiquette
Take my short quiz to assess your understanding of essential social and professional etiquette.
Refine your skills and gain valuable insights.
Etiquette quiz
1. How should you place your napkin when attending a formal dinner?
a) Fold it neatly and leave it on your chair.
b) Place it on your lap as soon as you sit down.
c) Leave it on the table next to your plate.
d) Wipe your face and then fold it neatly.
2. In which situation is it appropriate to interrupt someone during a conversation?
a) To add your opinion immediately after they finish a sentence.
b) When you disagree and need to correct them.
c) Only when the speaker asks for your input.
d) Interrupting is never polite in a conversation.
3. What is the proper way to greet someone you don’t know in a business setting?
a) Offer a firm handshake and introduce yourself.
b) Nod politely and wait for them to initiate.
c) Hug them if they seem friendly.
d) Avoid making eye contact to appear modest.
4. In a formal business email, which of the following is appropriate for closing?
a) Cheers,
b) Sincerely,
c) Later,
d) Bye,
5. When is it considered rude to use your phone in a social setting?
a) During a formal meeting or presentation.
b) Only when you’re waiting for an important call.
c) Anytime someone else is speaking.
d) Both a) and c) are correct.
Correct answers: 1 b); 2 c); 3 a); 4 b); 5 d)
Etiquette daily
Etiquette tips for your daily life. Short article about things that your can do to showcase your basic etiquette skills and understanding and application of manners.
Mission
In an increasingly interconnected world, whether navigating different cultures, building personal relationships or advancing professionally, we are called upon to interact with confidence, grace and respect.
Etiquette is more than a set of rules; it is a collection of skills for life that helps us navigate social situations and build meaningful connections.
My approach to teaching etiquette and savoir-vivre combines my background in psychology and management with an appreciation for the cultural and social nuances that shape human interaction. I empower people of all ages to approach life with confidence, consideration and authenticity.
Experience & Qualifications
International Social Etiquette Consultant Certification
MSc, Psychology in Management
BSc, Management & Marketing
Postgraduate qualification, Labour Law
15+ years in international corporate environments (expertise in recruitment, talent management and leadership)
Student Mentor at the University of St. Gallen (HSG, Switzerland)
Delivered presentations, workshops and private consultations focused on social etiquette, professional presence and confidence.