Mastering Etiquette
~ Etiquette Coaching in Switzerland~
Why Etiquette Matters
Modern etiquette is not about rigid rules or perfection. It is about understanding how to adapt to different environments and create positive connections around you.
Whether you are refining your dining etiquette, building social confidence, preparing for professional settings, or nurturing these skills in your child or teenager, each etiquette session is tailored to your individual needs and goals.
Welcome! This is your guide to understanding and applying etiquette in a changing world.
The Art Of Confident Presence
Etiquette is more than knowing what to say, how to behave, or which fork to use. It is the art of moving through the world with confidence, awareness, and consideration.
At Mastering Etiquette, I offer personalised etiquette consultations, private classes, and workshops for children, teens, and adults in Switzerland and online.
From dining and social etiquette to professional presence and cross-cultural awareness, each experience is designed to help you feel confident, composed, and at ease—while developing the social intelligence to navigate different situations with grace.
As a Certified International Etiquette Consultant, formally trained at the International Etiquette & Protocol Academy of London, I bring together professional etiquette and protocol expertise, a Master’s degree in Business Psychology, and more than a decade of experience in international and corporate environments.
My approach is polished yet practical, combining timeless principles with the realities of modern life.
Refine the way you communicate. Elevate the way you present yourself.
Warmly,
Margaret Wiendlocha-Lautliev
Recent blog posts
A Lesson in “La Dolce Vita” — From a Table in Milan
A lesson in "La Dolce Vita"- From a Table in Milan There’s a common misconception that luxury dining is about precision, performance, and perfection alone. In Milan, I was reminded it’s actually about something far more human... I recently found myself seated in a...
Easter Sunday: Table Décor
Easter Sunday: Table DéCor From an etiquette perspective, Easter table décor is about creating a setting that feels refined yet effortlessly welcoming. The guiding principle is restraint: a soft, harmonious palette—whites, creams, gentle pastels—paired with a table...
Swiss Business Apéro: How to Behave, Step by Step
Swiss Business Apéro: a STEP-BY-STEP guide on how to behave If you’re arriving here from LinkedIn, consider this blog post a more practical continuation. Where the LinkedIn article explored the meaning of the Swiss apéro, this guide focuses on the lived experience —...
Etiquette daily
Etiquette tips for your daily life. Short article about things that your can do to showcase your basic etiquette skills and understanding and application of manners.
Test your knowledge of modern etiquette
Take my short quiz to assess your understanding of essential social and professional etiquette.
Refine your skills and gain valuable insights.
Etiquette quiz
1. How should you place your napkin when attending a formal dinner?
a) Fold it neatly and leave it on your chair.
b) Place it on your lap as soon as you sit down.
c) Leave it on the table next to your plate.
d) Wipe your face and then fold it neatly.
2. In which situation is it appropriate to interrupt someone during a conversation?
a) To add your opinion immediately after they finish a sentence.
b) When you disagree and need to correct them.
c) Only when the speaker asks for your input.
d) Interrupting is never polite in a conversation.
3. What is the proper way to greet someone you don’t know in a business setting?
a) Offer a firm handshake and introduce yourself.
b) Nod politely and wait for them to initiate.
c) Hug them if they seem friendly.
d) Avoid making eye contact to appear modest.
4. In a formal business email, which of the following is appropriate for closing?
a) Cheers,
b) Sincerely,
c) Later,
d) Bye,
5. When is it considered rude to use your phone in a social setting?
a) During a formal meeting or presentation.
b) Only when you’re waiting for an important call.
c) Anytime someone else is speaking.
d) Both a) and c) are correct.
Correct answers: 1 b); 2 c); 3 a); 4 b); 5 d)